Forgot Username

[andrew_lee_66np]

Hello, 

I forgot my username that was created after previously logging in. I just changed internet providers and think I need to reconfigure things. All I remember is the password for the AP's...

Is there a link to remember username so I can log into the app and manage my AP's?

Is my only option to factory reset?

Thank you,

Andrew

[Lg2323]

I changed phones and lost my admin username. How can I retrieve this and reset password?

[Imran_ruckus]

Hi @Lg2323 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case was raised by @andrew_lee_66np which is now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.