Faulty Device

[Mezhgan39]

Case# 01986506 - the device is faulty, it does not connect and I tried to reset.  Can I get a replacement? Please see below correspondence from customer service.  Thank you. 

Hello Mezhgan,
We can get the device replaced please chat with engineer in forum and paste the conversation link where it says the device is faulty and should be replaced.
Best Regards,
Praveen Vellusuri (Senior Customer Support Representative)
Licensing and Administrative Team (LAT)
My Extension#1208571

[Imran_ruckus]

Hi @Mezhgan39 

Greetings!

Thank you for your response and the update.

If you encounter any issues in the future that are not resolved through forum assistance, please don’t hesitate to reach out to us directly. We’ll be happy to explore alternative solutions to support you.

We truly appreciate your time and patience throughout this case.

Thank you once again for contacting the RUCKUS Lennar Home Community. Feel free to reach out for any future questions or concerns.

Wishing you a great day ahead!

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community