cancel
Showing results for 
Search instead for 
Did you mean: 

Everything is down

adumas40
New Contributor

We had a power outage and everything is down. We tried Everything we could. Unplugging, resetting and nothing has worked.

please let us know what needs to be done. Thank you

3 REPLIES 3

Vásquez_Fer
Moderator
Moderator

Hi @adumas40 

Hope you are doing well ! 

Are you Lennar home user ?  If the answer is  YES 

Please answer the below questions 

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

Vsquez_Fer_0-1668272037185.jpeg

 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source

Best Regards 

Fernando Vasquez 

adumas40
New Contributor

Hello, 

we are senior citizens and need help with our system that is down.

instead of going back and forth can someone call?

thank you 

Hi @adumas40 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Please let us know 

Best Regards 

Fernando Vasquez