Everything is down

[adumas40]

We had a power outage and everything is down. We tried Everything we could. Unplugging, resetting and nothing has worked.

please let us know what needs to be done. Thank you

[Vásquez_Fer]

Hi @adumas40 

Hope you are doing well ! 

Are you Lennar home user ?  If the answer is  YES 

Please answer the below questions 

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source

Best Regards 

Fernando Vasquez 

[adumas40]

Hello, 

we are senior citizens and need help with our system that is down.

instead of going back and forth can someone call?

thank you 

[Vásquez_Fer]

Hi @adumas40 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Please let us know 

Best Regards 

Fernando Vasquez