Devices connected to ICX 7150-C12P keep losing internet connectivity

[rfae]

Hello,

We have an ICX 7150-C12P switch, with HiLite as our ISP. We have two APs, an ASUS wifi router, and several wired ethernet ports connected to the switch. Anything connected to the switch, wired directly via ethernet ports or over wifi via the APs, periodically loses its internet connection. It's happening multiple times per day. When we connect the ASUS router directly to the HiLite box, no issues with staying connected, but we'd like to use the Ruckus switch since it has more ports. I connected to the switch serial console via USB C and verified the switch is running in switch mode. I tried restarting the ISP box and the switch (and verified the switch came back up still in switch mode), and the connection loses are still happening. All googling points me to the issue where switches sometimes come back from a power outage in router mode, but it's coming back up in switch mode every time. What else could be going on here?