04-30-2024 11:07 AM
I recently purchased a four year old Lennar home. I've watched the Ruckus Unleashed videos showing how to set the unit up via Configure.Me. When I use the app on my iPhone everything goes well until I hit the Submit as the final step. It always comes back with a message saying 'Unleashed set up failed'. Could the unit still be associated with the previous owner? This happened with Ring camera and Honeywell thermostat. I contacted those companies and they deleted the previous owners name and info from their system and I was able to set up those devices with my name and information. If you think this is the problem, how do I do this with Ruckus? Thank you!