Cannot open a port on Ruckus Switch

[gravityrahul]

Hello:

Couple of issues. 

1. My previous switch won't come up due to outage and I have a new switch. 
   I was able to login to my 7150-C12. However is it showing router. I guess that is fine?
2. Secondly, I am unable to open the ports and the access point in my first floor and second floor doesn't propagate any signal. 
3. Even though the LEDs are green on 2.4G, when I connect my device there is no connection. 
4. Also, I have an ethernet cable connected from Ruckus switch doesn't provide connection. 
5. Finally, I am unable to connect to https://unleashed.ruckuswireless.com
6. Even though I am connected to my VPN.I also tried to connect via Model directly via ethernet cable but still cannot connect to unleashed. 
7. Finally this is my front panel 1/1/2 and 1/1/7 are connected to ethernet ports (not active). Front panel
8.  
9. Login Prompt
10.  
11. Ethernet Statistics
12.  
13. 
14.  
15. Switch
16.  
17. Level 1
18.  
19. Level 2

[Imran_ruckus]

Hi @gravityrahul

I hope this message finds you well.

Thank you for your communication.

I see your Switch is on Routing Code (SPR) mode, it must be on Switching code for Lennar users. Please upgrade it to the SPS version.

Regarding the Switch upgrade process, we recommend transitioning to version SPS 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for Windows: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[gravityrahul]

Hello Imran

Greetings, I am trying to follow the steps as per guidelines. Here are the steps I executed, however the progress bar doesn't go beyond 5%. Also note that my terminal prompt says Router instead of Switch.

GUI output

Executed command

[Imran_ruckus]

Hi @gravityrahul 

Greetings!!!

Thank you for the response and the update.

Could you please try logging into the Switch UI on a web browser using its IP address?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s the Switch GUI.

Try to log in and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[gravityrahul]

Hello Imran 

Greetings!! I can log into web browser Switch GUI. Now what should I do next?

Thanks

Rahul

[Imran_ruckus]

Hi @gravityrahul 

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you are using the same login username/password on the upgrade tool?

If not, please try that once again using the same username/password you used to log into the web browser dashboard.

Please check and let me know if that works for you.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.