Cannot Connect to Configure.me

[hjkim1187]

I recently purchased a previously owned Lennar home and I am struggling to get RUCKUS set up. So far I have:
- Factory reset master AP (identified by solid green CTRL light)
- Connected 2 APs to one of 12 ports
- Connected coax -> ISP modem -> wireless router -> switch (one of 12 ports)
- Confirmed internet connection by wifi connection via router
wired connection from switch to computer
- Identified configure.me wifi connection

The step that I am having trouble is actually trying to connect to Configure.Me-XXXXXX network. I have tried both my iPhone, and Macbook without success. For the phone, it just constantly shows its attempt at connecting to the network. When I try to use RUCKUS Unleashed app, I get "You are connected to config.me however the connection to the Unleashed AP is not established yet..." For the laptop, after 20-30 seconds I get unable to connect to the wifi icon.

Since they are typically requested, I was going to upload photos of the switch set up and AP lights but for some reason the forum states "You do not have permission to upload images."

Thank you in advance for your assitance

[Imran_ruckus]

Hi @uncle_ben 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup? If yes, please raise a new post with the above description on RUCKUS Lennar Support

Please confirm.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jimmy1559]

I am having the same issue and trying for 3 weeks to get just a little bit of help.  Can I ask why ruckus dumps all Lennar customers into a category where ruckus refuses to help?   You have to understand we are getting zero help from Lennar and little to no help from Ruckus.  I just don’t understand why we are being ignored by being Lennar customers?!?!?

[Imran_ruckus]

Hi @jimmy1559 

Greetings,

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

As this case was raised by @hjkim1187 is now closed.

I have noticed that you have previously raised a post on the Lennar forum, and I appreciate your proactive engagement. To ensure continuity and efficient assistance, I kindly request that you continue the discussion within the same post thread provided in the link below:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Adding-a-T350-AP-to-my-exist...

Please feel free to post any further inquiries or updates related to your query in that thread, and I will be more than happy to assist you accordingly.

Thank you for your cooperation and understanding in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Wordy068]

It can be frustrating when your iPhone shows it's connected to WiFi but refuses to access the internet. Here are some steps to troubleshoot the issue:-

1. Restart your iPhone and router:- This often resolves temporary glitches.  
2. Toggle Airplane Mode:- Quickly turning Airplane Mode on and off can sometimes refresh the connection.
3. Forget and reconnect to WiFi:- Go to Settings > Wi-Fi, tap the network, and select "Forget This Network." Then reconnect.  
4. Check for software updates:- Ensure your iPhone and router firmware are up-to-date.
5. Disable Wi-Fi Assist:- This feature might be causing issues. Go to Settings > Cellular and turn off "Wi-Fi Assist."  
6. Reset Network Settings:- This will reset all network-related settings. Go to Settings > General > Transfer or Reset iPhone > Reset Network Settings.

Follow for more instruction below.

https://thegeekpage.com/iphone-connected-to-wifi-but-no-internet-connection-fix/

[Imran_ruckus]

Hello @Wordy068 

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community