Can you please help with this issue as soon as possible?

[khaleelmansur]

Ruckus is not working after a power Outage at home. Can you please help with this issue as soon as possible?

[Imran_ruckus]

Hi @khaleelmansur

Greetings of the day!!!

Thank you for the response and the information you shared.

I truly apologize for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

As we can see from the picture you shared there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps in order to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3. We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let us know once you finish this process. So that we could assist you in upgrading your Switch to the latest stable version to avoid these issues in the future.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

[khaleelmansur]

Hi Imran

i tried rebooting and it is still the same and could not move past. Is it possible for you to do a zoom call to do a software recovery and proceed further? 

[Imran_ruckus]

Hi @khaleelmansur

Thank you for the response.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email, or remote session. We will be exclusively supporting customers via this community forum support model.

If the reset process is not working, please initiate the Software recovery process as described in the previous post.

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

[khaleelmansur]

It's been more than 10 minutes since the reboot in progress. How long does it reboot? 

[Imran_ruckus]

Hi @khaleelmansur

Thank you for the update.

The reboot will take some time. Kindly wait for some time.

Could you please let me know if you completed the software recovery process? What command did you use for the reboot?

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.