Burned out

[DenisBourque]

I have  Ruckus R320 in a Lennar home that stopped working.  I have taken it down and the socket where the cable plugs in looks burned.  I tried to enter an email to Ruckus and the system says the serial number does not exist.  I have checked and re-entered it three times yet the Ruckus system still rejects it.  How do I get support?

[Imran_ruckus]

Hi @DenisBourque 

I hope this message finds you well. 

Could you kindly provide an update on the current status?

Thank you once again for your assistance.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[DenisBourque]

I did the reset and the lights went out and never came back on.  It is not working.  Thank you for checking.

[Imran_ruckus]

Hi @DenisBourque 

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[DenisBourque]

I tried the RMA thing.  I typed the serial number correctly and the site highlights it and ssays "asset does not exist"

[Imran_ruckus]

Hi @DenisBourque 

Thank you for the update.

I will check with the RMA team and get back to you shortly.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.