Burned out

[DenisBourque]

I have  Ruckus R320 in a Lennar home that stopped working.  I have taken it down and the socket where the cable plugs in looks burned.  I tried to enter an email to Ruckus and the system says the serial number does not exist.  I have checked and re-entered it three times yet the Ruckus system still rejects it.  How do I get support?

[Imran_ruckus]

Hi @DenisBourque 

Greetings!!!

Thank you for your response and the information.

Could you please help me with the other requested Pictures and the queries?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[DenisBourque]

Did you get the 4 pictures I sent?

Did you see the answers to your questions?

What else do you want to know?

It worked before it stopped.  I have another Ruckus in the house that is working fine.  The internet is working fine.  There were no power failures.  All the lights on this one are flashing at the same time.  I have images but the site will not let me upload them.  It says I don't have permission.  If you send an email I will respond with pictures attached.

[Imran_ruckus]

Hi @DenisBourque 

Thank you for the response and the update.

I don't see the RUCKUS ICX-7150-C12P Switch showing it's cable connections and the light status. Could you please send that as well?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[DenisBourque]

I have video of the lights flashing but your system will not let me upload it.

[DenisBourque]