Brick Icx7150-c12p

[IamsolraC75]

I recently found out that Icx7150-c12p was bricked all this time resulting in my wifi was being shoddy around the house. I just want to know what I have to do next to get this resolved...anyone? 😩

[Imran_ruckus]

Hi @IamsolraC75 

Greetings!!!
Thank you for the response and the update.

I have shared the Google drive details in my previous post to update kindly check. (Sharing once again here)

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[IamsolraC75]

Good morning Imran,
I did follow the link and uploaded the requested video and photos. Can you let me know if you received them on your end. Thank you.

[Imran_ruckus]

Hi @IamsolraC75 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please upload a video using Google drive link shared in my previous post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[IamsolraC75]

I did uploaded the requested video and photos via the link. Please let me know what I did wrong if you are not able to receive on your end.
Thank you..

[Imran_ruckus]

Hi @IamsolraC75 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it is dead. After multiple troubleshooting steps the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

I have requested information via Private Chat on your account. To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support