Borrowed a PC to update Ruckus switch.

[Gunner]

After having gone thru the inspection and review process with Lennar support last fall I was unable to use my Mac to update the Ruckus 7150 switch.  I've borrowed a PC from my neighbor who also has never updated his switch.  Both were installed at the same time, so fixing one could lead to fixing the other.   Neither of us know our passwords for our respective switches and its been years since I've used a PC so my skills on it are very limited.  We've got one week left before we head for home for 6 months, so any help would be very helpful.  Thanks. 

[Imran_ruckus · Accepted solution]

Hi @Gunner 

Thank you for your responses on Private Chat.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.

This case is now closed as the issue has been resolved.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Gunner 

Please follow the steps outlines in my previous post.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Gunner]

I'm not able to do this so let's forget it. 

[Imran_ruckus]

Hi @Gunner 

Thank you for the response.

Let me help you step by step. If there is any issue we will check for a alternate.

Could you please provide the following information:

1. Can you confirm if your RUCKUS setup is currently operational without upgrade?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Gunner]

We were able to update the extender with my Mac and you said you'd set up a meeting once we got our hands on a PC.  The wireless is working okay in its current state.   I've only got this week before leaving for 6 months.