BAD BOX

[nicoledias]

The boxes are bad and won't turn on. Please help!

[Imran_ruckus]

Hi @nicoledias 

Greetings!!!

Thank you for the response and the information you shared.

May I know if you tried to replace the Switch power cord and check once? In case the Switch power cord is damaged.

If yes, could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[nicoledias]

 

 

 

 

 

 

 

 

[nicoledias]

This router is dead and I need for a tech to come out ASAP to install a new router. My neighbours are even having issues. HELP!!!!!

[Imran_ruckus]

Hi @nicoledias 

Greetings!!!

Thank you for sharing the requested PICTURES.

As mentioned in my previous post, could you please upload a VIDEO on the drive link showing the working Power Outlet connected to the Cord and the Switch? (Please refer to the below screenshot) 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[nicoledias]