App "Not Connected to Unleashes Network"

[yenisel143]

Hello Support,

I just did a factory reset on my Ruckus R320 Series. I have a total of 2 access points. I unplugged from the Ruckus ICX 7150-c12p 1 of the 2 AP and reset to factory settings both of the AP on the back of the equipment. This allowed me to proceed with the steps on the app for registration. I finished all 4 steps (4th being the recovery email and security question). After 3 mins or so of finishing the installation it seemed that it was working fine. However, when it go to test the internet it kept on stating that I was not connected to the Unleashed network. I made sure that in the Wi-fi setting that the correct Ruckus Wi-Fi was selected. When I look at the light on both AP it shows that the 5G, CTL and Power are in color green. The 2.4G is in orange and the AIR seems to be off in color black. I found on this site that AIR off means "No upstream mesh connection (Root AP)". I am not sure if this is what is causing the issue. To double check the connection of the Ruckus Wi-Fi, I took a tablet that only works on Wi-Fi and was able to get connection on the tablet using the Ruckus Wi-Fi. 

Can someone please help me figure out what is going on. I have been at this literally for longer than 6 hours. 

Thank you 

[Imran_ruckus]

Hi @yenisel143 

Thank you for your response and the update.

If you are unable to access the provided link, the alternative is to access the system via the IP address of the Master Access Point.

Kindly try performing an IP scan using a different device and attempt to access the Unleashed system. Please ensure that your laptop is connected to the RUCKUS Wi-Fi network.

Please keep me informed of the outcome.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community