CommScope RUCKUS Community Forums

ccolt1 · ‎09-20-2023

Since no customer support anymore is it worth it to dump ruckus

Imran_ruckus · ‎09-21-2023

Hi @ccolt1

Thank you for the response and the information you shared.

As per the case description, I understand that you are unable to log into the Unleashed Application on your smartphone.

Could you please uninstall and install the Unleashed application on your smartphone?

It might be also because of the older version of your R510 Access Points. We need to upgrade them to the latest version. Please follow the below steps to check the same.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎09-21-2023

Hi @ccolt1

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Ap access with IOS