05-05-2026 05:04 PM
The Android app has not been updated since the release of Unleashed 200.19. After updating to 200.19, when I click any Wi-Fi network, the app drops to the login screen, and I have to log in again. And the process repeats. I cannot control networks with it now. Can you please fix it?
05-23-2026 08:48 PM
Hi @DaJoJo,
Do you have access to the Master AP CLI using Putty ? If yes, check with below command and see if the SSID is listed there.
ruckus> enable
ruckus# show wlan all
05-23-2026 11:37 PM - edited 05-23-2026 11:54 PM
5:
NAME = blablatest
Tx. Rate of Management Frame(2.4GHz) = 2.0Mbps
Tx. Rate of Management Frame(5GHz) = 6.0Mbps
Beacon Interval = 100ms
SSID = blablatest
Description = blablatest
Type = Standard Usage
Authentication = open
Encryption = wpa2
Algorithm = aes
Passphrase = blablatest
FT Roaming = Disabled
802.11k Neighbor report = Enabled
Web Authentication = Disabled
Authentication Server = Disabled
Called-Station-Id type = wlan-bssid
Tunnel Mode = Disabled
Background Scanning = Enabled
Max. Clients = 100
Isolation per AP = Disabled
Isolation across AP = Disabled
Zero-IT Activation = Disabled
Priority = High
Load Balancing = Disabled
Band Balancing = Disabled
Wifi6 = Disabled
Service = Enabled
Dynamic PSK = Disabled
Rate Limiting Uplink = Disabled
PerSSID Rate Limiting Uplink = 0
Rate Limiting Downlink = Disabled
PerSSID Rate Limiting Downlink = 0
Auto-Proxy configuration:
Status = Disabled
Inactivity Timeout:
Status = Enabled
Timeout = 5 Minutes
VLAN-ID = 1
Dynamic VLAN = Disabled
Closed System = Disabled
Https Redirection = Disabled
OFDM-Only State = Disabled
Multicast Filter State = Disabled
Directed Multicast= Enabled
802.11d State = Enabled
Force DHCP State = Disabled
Force DHCP Timeout = 10
DHCP Option82:
Status = Disabled
Option82 sub-Option1 = Disabled
Option82 sub-Option1 = Disabled
Option82 sub-Option2 = Disabled
Option82 sub-Option150 = Disabled
Option82 sub-Option151 = Disabled
Ignore unauthorized client statistic = Disabled
STA Info Extraction State = Enabled
BSS Minrate = Disabled
DTIM period = 1
Directed MC/BC Threshold = 5
Call Admission Control State = Disabled
PMK Cache Timeout= 720 minutes
PMK Cache for Reconnect= Enabled
NAS-ID Type= wlan-bssid
Roaming Acct-Interim-Update= Disabled
PAP Message Authenticator = Enabled
Send EAP-Failure = Disabled
L2/MAC = No ACLS
L3/L4/IP Address = No ACLS
L3/L4/IPv6 Address = No ACLS
Precedence = Default
Proxy ARP = Disabled
Device Policy = No ACLS
Vlan Pool = No Pools
Role based Access Control Policy = Disabled
SmartRoam = Disabled Roam-factor = 1
Allow List = No ACLS
URL Filtering = Disabled
Application Recognition & Control = Enabled
Apply ARC Policy = NO POLICY
Client Flow Data Logging = Disabled
Wlan Bind = all
Client Connection Data = Disabled
Transient Client Management = Disabled
80211w-pmf = Disabled
from show config:
WLAN Group:
ID:
1:
Name= System Default
Description= System Default
WLAN Service:
WLAN1:
NAME= Yu-Guest
VLAN=
WLAN2:
NAME= Room 1
VLAN=
WLAN3:
NAME= Yu-WiFi
VLAN=
WLAN4:
NAME= Mike-WiFi
VLAN=
WLAN5:
NAME= Yu24
VLAN=
WLAN6:
NAME= blablatest
VLAN=
2:
Name= Yu Network
Description= Yu Network
WLAN Service:
WLAN1:
NAME= Room 1
VLAN=
WLAN2:
NAME= Yu24
VLAN=
WLAN3:
NAME= Mike-WiFi
VLAN=
WLAN4:
NAME= Yu-Guest
VLAN=
WLAN5:
NAME= Yu-WiFi
VLAN=
it's there.. but not 'live'
also not in the network 'group's
i remember the AP group settings also had issues to add a new AP to the group. I ended up doing it in the web-interface.
05-24-2026 12:44 AM
Can you type below command on the Master and get the output
ruckus> enable
ruckus# ap-mode
ruckus(ap-mode)# get wlanlist
05-24-2026 09:26 PM - edited 05-24-2026 10:48 PM
ruckus(ap-mode)# get wlanlist
name status type wlanID radioID bssid ssid
--------------------------------------------------------------------------------------------------
wlan0 down AP wlan0 0 00:00:00:00:00:00 Yu-Guest
wlan1 down AP wlan1 0 00:00:00:00:00:00 Raymond
wlan2 down AP wlan2 0 00:00:00:00:00:00 Yu-WiFi
wlan3 down AP wlan3 0 00:00:00:00:00:00 Mike-WiFi
wlan4 down AP wlan4 0 00:00:00:00:00:00 Yu24
wlan5 down AP wlan5 0 00:00:00:00:00:00 Technical.Support-6075
recovery-ssid down AP wlan102 0 00:00:00:00:00:00 Recover.Me-00C450
wlan32 down AP wlan32 1 00:00:00:00:00:00 Yu-Guest
wlan33 down AP wlan33 1 00:00:00:00:00:00 Raymond
wlan34 down AP wlan34 1 00:00:00:00:00:00 Yu-WiFi
wlan35 down AP wlan35 1 00:00:00:00:00:00 Mike-WiFi
wlan36 down AP wlan36 1 00:00:00:00:00:00 Technical.Support-6075
recovery-ssid down AP wlan103 1 00:00:00:00:00:00 Recover.Me-00C450
OK
ruckus(ap-mode)#
wlan1 and wlan 33 raymond is the one i made in web-interface and called room1 now. This is used for guests and it works as i just change the name of it. The blablatest isn't registered it seems, nor any other wifi network i added through the app.
another thing.. I enlisted for the app beta again. login still works but it asked for update of the app again while there is no update available on Google play store. adding wifi network same problem of not registering properly.
05-24-2026 11:02 PM
