Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

[mrq201]

I decided to post a new one.  I am getting this same error, and I have seen many others have had this same issue.  Has Ruckus support finally resolved this?  I tried the reset with a pin and now, all I have is a green power light with all of the other lights blinking.  Please please please.  How do I get this resolved?

I have the ruckus 7150-C12P.

[Imran_ruckus]

Hi @mrq201 

Thank you for your response.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

• Silicon Labs USB-to-UART Bridge VCP Drivers
• Ruckus Brocade ICX-7150 USB Serial Driver for Mac

Please let me know if you can access it.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mrq201]

i downloaded both drivers and used this command it didn't work

ls /dev/*usb*
no such file or directory

[Imran_ruckus]

Hi @mrq201 

Greetings!!!

Thank you for the response and the update.

Could you please share a picture showing the cable connections between the RUCKUS Switch and the laptop?

Additionally, please share a screenshot of the error you see.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mrq201]

what are the file limitations when uploading files.  My files will not upload. 

[Imran_ruckus]

Hi @mrq201 

Greetings!!!

Thank you for the response and the update.

There are no such limitations. Could you please share a screenshot of the error you see?

Additionally, please share a picture showing the cable connections between the RUCKUS Switch and the laptop.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support