After power outage

[jtabz87]

I have a ICX 7150 and after a power outage the the green pwr button is illuminated and the amber System one. I tried the hard reset and it just blinks amber for an hour if I let it. Any advice? 

[Imran_ruckus]

Hi @jtabz87 

Thank you for your response and the update.

For the software recovery process, I recommend using a Windows laptop or PC, as it may simplify the procedure.

Please confirm and let me know if you can proceed with Windows laptop?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jtabz87]

So we did that, but when the putty runs there is no response from the switch, I had someone come and help me with their HO laptop and we could not get the switch to respond 

[Imran_ruckus]

Hi @jtabz87 

Thank you for your response and the update.

Could you please provide a screenshot of the error you are encountering during the Software Recovery process for the Switch?

Additionally, please share a picture of the cable connections between the Switch and your laptop used for the Software Recovery.

Your assistance with these queries will help us better understand the issue. If you have any further questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[jtabz87]

I do not have the HP laptop here anymore. When I get it I can post it, but in the mean time I guess I’ll just go off the home router, this solution does not seem to be the easiest. And it is very time consuming. When I get access to the PC again I will let you know 

[Imran_ruckus]

Hi @jtabz87 

Thank you for your response and update.

Sure, please feel free to share the requested queries at your convenience so that we can proceed accordingly.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community