07-04-2023 10:16 AM
On June 26 I started a thread. After receiving the same suggestions multiple times from "Jayavidhya", I am hoping someone else will help, and will actually read my messages.
As I explained:
I used an app to locate the correct IP address
As you can see, it is now running on SPS0809K.
Should I reinstall using 0809H? (I installed the most recent version, but the moderator didn't respond to my question if that was an error)
After all of this, I'm still not able to connect to my access points for over a week. Please read this carefully and let me know if there is something I've done wrong or something I've misunderstood.
Thank you for any help. If you are Jayavidhya, please do not respond.
Solved! Go to Solution.
07-04-2023 11:01 AM
Hi @gmasciopinto
Thank you for the response and the detailed information you shared.
As per the light status of the RUCKUS ICX-7150-C12P, it is in normal condition. And your Switch is on SPS code as it required to be.
I see from the picture you shared, seems like the ethernet cable which is coming from the ISP (Internet Service Provider) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again to connect from Access Point. If required reboot your ISP Router once.
Please refer to the short guide link below about how to connect the devices as reference:
Most common Setups for Lennar homes users:
Please check, confirm, and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
07-04-2023 11:22 AM
How strange - that's been setup that way for a long time...
I moved the cable as you mentioned and restarted the ISP router, and now I can connect to the access points!
The other thread continued, and he recommended I create separate SSIDs for 2.4 and 5 GHz connections, and the 5 GHz is faster than it was previously.
07-04-2023 11:28 AM
Hi @gmasciopinto
Thank you for the response and the update.
Great!! Good to know that you are able to connect now.
Yes. However, for the new Switch Upgrade versions, the Ethernet cable coming from the ISP Router or Modem/Router combo must be plugged into any 1 in-12 ports.
Yes, you could create a separate SSID for 5G support devices for faster speeds. And separate one for 2.4G devices if you have any.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
07-04-2023 12:08 PM
Thank you!
07-04-2023 12:22 PM
Hi @gmasciopinto
Thank you for the response.
We appreciate your time and patience on this case.
Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.
Have a great day ahead!!!
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.