After power outage no WiFi from Switch/routers in Lennar Home

[twillman]

We have a Lennar home with Ruckus ICX 7150-C12P switch and 2 routers. After a power outage the WiFi network set up through Ruckus is gone, so I can't login on the app or anything. I also can't see the original network name either. On the switch I see Sys light is orange and Pwr light is green. On the routers all lights are off. 

I believe I've seen this before during a power outage before they took away phone support when someone was able to fix it for me. They had told me they did something so that I wouldn't have to deal with it again, but it seems that the power outage affected things again. I have zero knowledge in this area and need very specific, basic, detailed instructions on how to fix this asap please, and ideally how to prevent this in the future.

Note that WiFi through a separate router from our ISP still works.

[Imran_ruckus]

Hi twillman

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As you mentioned, there is an amber/orange light on the "SYST" and a green light on the "PWR" in the section above the USB/ethernet ports. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow to below steps in order to fix this issue:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnected.
2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3. We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[SRhome05]

How long does it take for it to reset? My Ruckus has had all LED flash amber for over 30 minutes. How do I know it is working appropriately?

Also the link provided for reference leads to a Page Not Found:
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

[Imran_ruckus]

Hi SRhome05

Thank you for the response and the information you shared.

That’s the same link for the reset process, please check this link:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

However, as you mentioned, all LEDs on the Switch flash Amber, meaning the reset did not work.

Now we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

• We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[SRhome05]

Hi team, I actually prcoeeded with the software recovery, however, I tried multiple laptops (windows and macbook) with multiple chords but the laptops are not even able to detect the console. Please let me know how to proceed. It seems we can't even access it to attempt to perform a recovery.