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Access points wont turn on after power outage

Jpadgett123
New Contributor II

Hey all. Having an issue with my access points after a recent power outage. I have unplugged and replugged my main ruckus router and also unplugged/replugged the PoE cable from both access points. I am not receiving anything on that end. The main box has a green power light and a yellow system light. I’m assuming that’s the issue but I have recycled power there too. I am lost at this point. Anything helps!

16 REPLIES 16

I am also using the same cable and following steps on the forum. I am running into the same issues as I do not know where or how to get past the coding side on Putty. 

Hi @Jpadgett123 ! 

You can try that but that is not 100% sure that is going to work  

1-Please try to press the reset button using a paper click or a small stick 

  1. Remove power from the switch.
  2. Press and hold the Reset button while applying power to the switch.
  3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link :https://www.youtube.com/watch?v=6jHMTdo_hK4

Many times the USB to C cable is used to charge phones and that is not the correct one, it must be standard

Best Regards 

Fernando Vasquez