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Access points can’t connect to the switch

sairkv9
New Contributor II

We had a power outage and since the WiFi is very spotty and slow. I saw similar posts and the fix was routing code. I did upgrade flash on primary and secondary to the latest version. Yet the APs are unable to connect to the switch. 3APs and the switch are on the same subnet. Any suggestions are much appreciated 

1 ACCEPTED SOLUTION

Hi @sairkv9 

Greetings!!!

Thank you for the response and the information you shared.

This issue happens when the Switch starts running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the screenshot you shared, your Switch is running on Routing code (SPR). And both partitions are on the Routing code (SPR) as highlighted in the below screenshot. In order to bring both Partitions on the Switching code (SPS) we need to upgrade the switch. (Please follow the upgrade process as described below)

We suggest you upgrade your switch to the latest stable version to avoid this issue in the future:

The recommended stable version is 8095g-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

 

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

Lennar Home Community.

View solution in original post

8 REPLIES 8

sairkv9
New Contributor II

This is the error on the APScreenshot 2023-03-21 at 5.20.36 PM.png

Hi @sairkv9 

Greetings!!!

Thank you for the response and the information you shared.

This issue happens when the Switch starts running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the screenshot you shared, your Switch is running on Routing code (SPR). And both partitions are on the Routing code (SPR) as highlighted in the below screenshot. In order to bring both Partitions on the Switching code (SPS) we need to upgrade the switch. (Please follow the upgrade process as described below)

We suggest you upgrade your switch to the latest stable version to avoid this issue in the future:

The recommended stable version is 8095g-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

 

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

Lennar Home Community.

sairkv9
New Contributor II

Thanks, Imran. Re-image to SRS fixed the issue. Appreciate your time. 

Hi @sairkv9 

Thank you for the response and the update.

Great!!!

Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Have a great day ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community.