Access Points stopped working

[adpr]

Please call at the earliest on +1-925-999-0401 we are without internet, all access points stopped working all of a sudden, looks like some issue with the hardware or firmware or some SW glitch not sure. Need immediate help!!!

Ruckus Model: ICX 7150-C12P

SKU: ICX7150-C12P-2X10GR

Serial # FEK********

[Imran_ruckus]

Hi @adpr 

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience. As per our policy, we require the requested videos, as outlined in Pinky’s previous response, before we can proceed further.

Please note that this forum operates on a best-effort support basis, and we will be unable to continue troubleshooting or replacement until the requested pictures and videos are provided.

Kindly share the required details at your convenience.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @adpr 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support