Access Points rebooted - No internet connection

[kbigle]

We have 4 access points.  All of them had no lights lit.  We disconnected the power, turned everything back on and reset them.  They are now all lit up.  When devices connect through them, there is no internet connection.  please help!

[kbigle]

Yes, the system was previously operational.  We unplugged the power to it and reset the main connection.  Power came back to all 4 units.  The first 2 lights are orange and the last light is green.  The Lennar wifi is showing on our devices as available to connect to, but when we select it, we are not getting internet access.  We are able to connect to wifi through Verizon Fios and that is working, but the signal does not carry to the 3rd and 4th floor of our house with that.

[Imran_ruckus]

Hi @kbigle 

I hope this message finds you well.

Thank you for your prompt response and the information provided.

As previously requested, could you please send the full pictures (Light status and cable connections) of the RUCKUS ICX-7150-C12P Switch and the RUCKUS Access Points at your earliest convenience?

Thank you once again for your assistance.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @kbigle 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please share the requested pictures.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community