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APs don't power and ring bell and thermostats don't have internet access

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NP
New Contributor

‎05-20-2024 11:15 AM

My APs don't power up and ring bell and thermostats don't have internet access. Tried resetting the Ruckus device hundreds of times but failed. 

I wonder there this needs the whole system replaced.

Thank you!

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Imran_ruckus
Moderator
Moderator

‎05-20-2024 11:19 AM

Hi @NP 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience caused.

As per the case description, I understand that your RUCKUS setup is not working and Access Points have no power.

Please let us know the answers to the below queries to assist you better.

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Imran_ruckus
Moderator
Moderator
In response to NP

‎06-13-2024 08:02 AM - edited ‎06-13-2024 08:57 AM

Hi @NP 

Greetings!!!

Thank you for the response.

Apologies for any inconvenience caused. According to our established process and policies, we require clear video footage and pictures to proceed with the assessment. Additionally, there might be a necessity to remove the Switch from its current location from the cabin.

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.
2. Simultaneously, display the light status on the switch.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Thank you once again for your cooperation and understanding. 

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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