AP not working after power outrage

[wynn]

Lennar homeowner here, last night we lost power for a brief second, now the power is back on; however none of the AP is back on, no lights on the AP. Ruckus router shows power light green and system light yellow. We’ve tried the paper clip reset router trick and it did not work.  We are not sure how to fix. Please help’

[Imran_ruckus]

Hi @wynn 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @wynn 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[wynn]

Hi Imran,

we’ve tried using paper clip to reset the switch for about 30 times and it did not work. I know you instructed we can do factory reset, however, our work laptops do not allow us to download unknown software and we now have to purchase a new laptop to try the factory reset option. Is there another possible way besides the factory reset? We would not want to buy a new laptop just for this. Please let us know. 

[Imran_ruckus]

Hi @wynn 

I hope this message finds you well.

Thank you for your prompt response and for keeping us updated. 

We apologize for any inconvenience this may have caused.

Please note that this forum is on best best-effort support basis.

In light of the situation, may I kindly suggest seeking assistance from an external technician with a laptop? As per company policy, we are required to first attempt resolving software-related issues by following the prescribed troubleshooting steps.

We greatly appreciate your understanding and cooperation in this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @wynn 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community