AP no internet DNS

[spencery]

Hi,
Just got back from a vacation and wanted to connect my new tv to the wifi/AP point and when it connects it says there is no internet. I am connected to the AP on my phone and laptop with internet working fine, but when it comes to the tv it doesn't work. I tried setting the DNS setting on the tv to automatic and manual of 0.0.0.0 / 8.8.8.8 and they all seem to not work either (some blogs/support posts suggested to do this). I tried factory resetting the AP and it still shows up my old AP name/wifi.
send help 🙂

[Imran_ruckus · Accepted solution]

Hi @spencery 

Thank you for your response and the information provided.

Could you please confirm if you have previously used the RUCKUS ICX-7150-C12P Switch? For your reference, below is an image of the Switch:

In the meantime, I recommend performing a factory reset on your RUCKUS Access Points.

You can refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the factory reset process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Note: Since you have two R510 Access Points in your setup, please disconnect the cables from one of the Access Points from the Switch ports and perform the factory reset on the other (connected) unit. Once the reset is complete, reconnect the second Access Point. It will automatically sync its configuration from the reset unit.

Please let me know if you have any further questions.

Thank you again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @spencery 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[spencery]

Hi Imran,
I have reset it and it works fine now. Was a bit busy yesterday but I got it working. Thank you for the quick replies and concise instructions.|
-Spencer

[Imran_ruckus]

Hi @spencery 

Thank you for the response and the update.

Great!!! Glad to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support