AP Issues - Rebooting Every few minutes, all 3 of them.

[rjjiw111]

Hi,

My AP R510s(all three of them) are rebooting every few minutes for past few hours. All three of them are rebooting at the same time. I have checked the power as well, no issues there. My ISP internet is stable and working fine. I upgraded all APs, rebooted APs, unplugged and rebooted switch, still having the issue. Can you please assist.

[Imran_ruckus]

Hi @Pavel 

Greetings!!!

Thank you for the information you shared.

I see from the screenshot you shared,  your RUCKUS Switch is on an older 8080d version (refer to the below screenshot) may causing this issue.

We suggest you upgrading the Switch to the latest stable version.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08080d (your current version)>>8080f>>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide, IGNORE 8095h)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rjjiw111]

This is ridiculous, if someone is not tech savvy, how are they supposed to go through these steps. I regularly work with Commscope leadership, I will make sure to bring this up and let them know.

At this time I have no choice but to go through the steps as it has been a nightmare.

[rjjiw111]

Can you share these steps for MAC OS. I don't have a windows system and therefore unable to perform above mentioned steps.

[Imran_ruckus]

Hi @rjjiw111 

Thank you for the response and the update.

Apologies for the inconvenience, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow.

Apologies, steps are only for the Windows laptop/PC.

If you are not using Windows machine, please try Upgrade using the OPTION-1 using USB flash drive option. Please note the USB/flash drive should be in FAT32 format, and it should be a STANDAR A USB.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rjjiw111]

I did what you asked to do, first one to 08080f was successfully completed. Then for the next one, when I completed this step: copy disk0 flash SPS08095hufi.bin primary. I waited few minutes then I removed the flash drive. The internet is accessible but I am unable to access the Switch(nc 0.0.0.0 23) in terminal or the https://unleashed.ruckuswireless.com/admin/dashboard.jsp.