7150 Still asking for password after mutiple resets

[nepa]

I have the 7150 and R510 in my home, they were setup by Lennar (Amazon). I have tired everything from the Videos to the information in this board. I have tired both telnet and cabling and still not getting anywhere. I have completed the resets on the 7150 and It is still asking for a password, I have tired the default password - no good, In reading the reset was to bring the 7150 back to factory. The ICX Switch Quick start indicates that it should be asking me for a password to setup, Any others have this issue ?