5 Year Old Failed R510 Access Point - Entire Ruckus System is Down

[KAT819]

I moved into a Lennar new construction home 5 years ago, and Ruckus was installed in my “smart home”. One of two R510 access points just failed, and the entire Ruckus Wireless R510 Dual Band 802.11ac Multimedia Wi-Fi system went down and now all I have is my Spectrum cable Wi-Fi (which is fairly slow, even though I have “premium service”). I checked the failed access point device and it had a small water stain on the underside (between the label and PoE port). Just in case the device was damaged, I ordered a new access point and connected it to the original cable. The Power LED on the external enclosure is a steady green and the “CTL” light next to is blinking green. Unfortunately, the installation of the new access point didn’t solve my Ruckus problem. Still doesn’t work.

Did I miss a step?  I’m not very tech-savvy, so if you could recommend a service that can come to my home to do the work for me that would be preferred (e.g., Best Buy Geek Squad?). Thank you! Kathleen