3 lights are not lit on my AP

[KLopez]

I have 3 lights that are not lit on the AP and I have restarted it on the actual box in my tech cabinet and reset it as well. 

[Sgatjens]

Hi @KLopez 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
   
   
   3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
   4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
   
   
   
   Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

[KLopez]

Hello Sophia, I am not at home so I will answer the best I can before I upload a picture. You referenced and attached picture but there is none in this email.

There was a power outage about 3 weeks ago and nothing has been the same. There are two Ruckus’s in my house, one on each floor and of course the main box in my tech cabinet. The upstairs ruckus only has the power light on a blinking one on the CTL; none of the other lights are on. I reset the main box already last week by unplugging it and plugging it back in. Once power was restored the lights on the ceiling unit didn’t change so I reset it with the button. That didn’t change anything either. The downstairs ceiling unit does not have all 5 lit, only 4 and the middle light is the one that’s missing. This is an existing unit and was brand new in 2020. My ex husband is the one that set it all up and I haven’t had any issues until now but I can no longer ask him for his help. So here I am. I will upload pictures once I get home. 

[KLopez]

 

 

 

[KLopez]

Nope, that is not correct. I have already answered the questions that I can in my original and previous email including pictures.