12-PRT POE+ COMP 2X1G SFP+ and AP R510 Keep rebooting

[jmhodges34]

I have a 12 port switch and R510 wireless AP that keep rebooting every 10 minutes.  All the lights on the AP turn off and the switch completely reboots dropping our Wifi connection.  Any help on how to fix or replace these units.

[Sgatjens]

Hello @jmhodges34 
Based on the information provided, it appears that you are encountering boot loop issues.  

We apologize for any inconvenience this has caused and are committed to assisting you promptly. 

To better assist you, could you please provide the following information: 

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began? 
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports. 

 
3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC. 
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status. 

 

Please log into your RUCKUS Account before uploading these photos/screenshots. 

 

Should you have any further questions or concerns, feel free to reach out.  

We appreciate your cooperation and look forward to resolving this matter for you promptly. 

  

Best regards, 
RUCKUS | Lennar Home Community Support 

[Sgatjens]

Hi  @Tom3 

Greetings!!! 

Thank you for contacting RUCKUS Lennar Home Community. 

Hope you are doing well 

As this case is raised by @ 

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support 

Thank you again for your understanding. 

Best regards, 
RUCKUS | Lennar Home Community Support 

[jmhodges34]

Good Evening Sgatjens,

Yes, my Ruckus equipment has been operational for the past 6 years since we moved into our house in 2020.  There have been no recent power outages in our area.

Here is a photo of the switch when it reboots:

All the lights on the access point go off when the switch reboots, we only have the one AP.  My connection to my ISP is stable as I am able to connect to the Wifi from the router and have had no issues since switching over to that Wifi signal.

Let me know if you need any additional information.

Thanks

James

[jmhodges34]

Any update on how to fix this issue?