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RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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MFA and Ruckus One App and Ruckus Cloud App

paul_van_der_cr
Contributor

‎06-09-2023 02:50 AM

Hi,

when having enabled MFA on Ruckus Cloud I cannot use the Ruckus One app or the Ruckus Cloud app. With no MFA active all is working. Anyone has this workig with MFA active?,

greetings,

Paul Van der Cruyssen

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naresh_kumar_74
Moderator
Moderator

‎07-25-2023 03:05 AM

Hello Paul, 

Thank you for Contacting us on the Forums. 

Could you please let us know the version on your cloud account? If they are running on acx or acx-hybrid, Then the Ruckus-One app would not work. We are working on it and is documented in Ruckus-One release notes. 

Ruckus-One.PNG

Regards,

Naresh Kumar 

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