I am new to admining Ruckus Cloud R1.
I need to configure and install an AP. I have a Ruckus R750 with Version 188.8.131.52.3209. it has been offline for some time.
When I try to configure it in Ruckus, I see the message
"never contacted cloud "
Venue Firmware Version: 184.108.40.206.2579
I suspect it may need a firmware update however I wanted to check first.
SZ AP firmware are usually compatible for RUCKUS-One onboarding.
Since it is not working for you, please verify below points and see if that helps.
If everything is looking good and still AP is not connecting, upgrade the AP firmware to standalone version. You can download the image from here.
RUCKUS Networks, CommScope!
Please perform a hard reset on the AP and try to login using the default credentials: super/sp-admin.
Steps to perform a hard reset:
-> On the rear side of the AP you can see the "HARD RESET" hole which is located near the Ethernet ports.
-> Insert a paper clip or any point object into the “HARD RESET” hole and press & hold it for 15-20 seconds.
-> This factory defaults the AP.
-> Now the AP can be accessed using it's default ip address 192.168.0.1 by directly connecting to a PC in the same subnet.
Execute the commands: "get acx", "get version" and "get scg" from the AP CLI.
Note: Once the AP gets connected to the cloud portal you will not be able to login to the AP. Only Ruckus support has access to the CLI.