Hi Chetra,
Are you referring to below wireless network type? If not, please confirm the WLAN type and authentication type used.


Regards,
Syamantak Omer
Syamantak Omer | Community moderator | Staff TSE | CWNA | CCNA | RASZA | RICXI | Follow me at https://linkedin.com/in/syamantak-omer-5949b6124