Moved from ZD to Ruckus Cloud, now devices will only connect to one AP
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06-24-2023 12:25 PM - edited 06-24-2023 12:42 PM
I have just converted my AP's from a zone director to ruckus cloud. I am having an issue where the only AP that devices will connect to is the first AP I added. Once devices are out of range from that AP, they disconnect instead of roaming to another nearby AP.
Has anyone experienced this and know what might be the problem?
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06-26-2023 09:54 AM
You can reach out to support to assist with enabling smart roam and since its not reboot persistent I would suggest to play around with the TX power too while with Ruckus cloud TSE.
https://support.ruckuswireless.com/contact-us
Best Regards
Vineet