Cannot Add new AP
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-11-2015 01:54 PM
Under Venue, tried to add a new AP and pasted serial number into the Serial number field and would never take it. Then hand typed and it still does not take it. An Error event happens each time saying it could not add Access Point. Then I accidentally typed in the wrong serial number off 1 digit on 1 of the numbers and that Allowed it to be added. Super odd? Serial I'm trying to add is 491483802079 and MAC is F0:B0:52:24:12:30. Note that I did have it connected previously, then I just noticed it was in the Staging zone so I removed it from there and also re-tried. However, it still would not work. I keep seeing it come back to the Staging Zone so I factory reset the AP, removed from Staging, rebooted AP, waited for it to come back up, then tried to re-add to Venue, and still would not. I'll wait a bit, then there it is under Staging Zone. Arghhhhh
11 REPLIES 11
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-21-2015 12:08 PM
I couldn't create a venue, until I logged out then back in again. Seems to be working now.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-19-2015 11:49 AM
What is the status on this bug with Ruckus Support logins? Not able to add AP to the Cloud AP beta Venue. AP has been hard reset.
Website: https://donatello.ruckuswireless.com/#/ruckus/venues/myvenues Username: james.Anderson@rwbigdog.com AP-Name: R600-94f6650cdff0 AP-SN: 971553704084 AP-MAC: 94f6650cdff0
Edit: Status seems to be good. A venue must be created first prior to adding the AP. Once the venue existed, the AP added.

