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Cannot Add new AP

jason_bawcom_74
New Contributor
Under Venue, tried to add a new AP and pasted serial number into the Serial number field and would never take it. Then hand typed and it still does not take it. An Error event happens each time saying it could not add Access Point. Then I accidentally typed in the wrong serial number off 1 digit on 1 of the numbers and that Allowed it to be added. Super odd? Serial I'm trying to add is 491483802079 and MAC is F0:B0:52:24:12:30. Note that I did have it connected previously, then I just noticed it was in the Staging zone so I removed it from there and also re-tried. However, it still would not work. I keep seeing it come back to the Staging Zone so I factory reset the AP, removed from Staging, rebooted AP, waited for it to come back up, then tried to re-add to Venue, and still would not. I'll wait a bit, then there it is under Staging Zone. Arghhhhh
11 REPLIES 11

brian_harjula
New Contributor II
I couldn't create a venue, until I logged out then back in again. Seems to be working now.

james_anderson_
New Contributor II

What is the status on this bug with Ruckus Support logins?  Not able to add AP to the Cloud AP beta Venue.  AP has been hard reset.

Website:  https://donatello.ruckuswireless.com/#/ruckus/venues/myvenues  Username:  james.Anderson@rwbigdog.com  AP-Name:  R600-94f6650cdff0  AP-SN:  971553704084  AP-MAC:  94f6650cdff0 

Edit:  Status seems to be good.  A venue must be created first prior to adding the AP.  Once the venue existed, the AP added.