icx8200-48p unable to power unifi UAP-AC-HD

[jtuinstra]

We have an issue with the POE of the icx8200-48p refusing to power the Unifi UAP-AC-HD access points. We have  set "inline power power-by-class 4" .

interface ethernet 1/1/8
 port-name TO-UAP-MMAGNESIUM
 inline power power-by-class 4
!
interface ethernet 1/1/43
 inline power power-by-class 4

We have had one that didn't work, but suddenly after a couple hours/minutes (not sure as we just suddenly saw it working) was working. When we disconnected it and connected another one, they don't come on.

So the total power consumption is not exceeding 370 watts. We are currently on 336.632 watts assigned and used only 19.972 watts. 

This is the result of "sh inline power"

Power Capacity:         Total is 370000 mWatts. Current Free is 336632 mWatts.

Power Allocations: Requests Honored 50 times


 Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class     Pri  Fault/
        State   State   Consumed  Allocated                             Error
-----------------------------------------------------------------------------
  1/1/1 On      Non-PD         0         0   n/a      n/a            3  n/a
  1/1/2 On      Off            0         0   n/a      n/a            3  n/a
  1/1/3 On      On          2837      5200   2P-IEEE  Class 3        3  n/a
  1/1/4 On      Non-PD         0         0   n/a      n/a            3  n/a
  1/1/5 On      Non-PD         0         0   n/a      n/a            3  n/a
  1/1/6 On      Non-PD         0         0   n/a      n/a            3  n/a
  1/1/7 On      Non-PD         0         0   n/a      n/a            3  n/a
  1/1/8 On      Off            0         0   n/a      n/a            3  n/a
  1/1/9 On      Off            0         0   n/a      n/a            3  n/a
 1/1/10 On      Off            0         0   n/a      n/a            3  n/a
 1/1/11 On      On          3265      5742   2P-IEEE  Class 2        3  n/a
 1/1/12 On      Off            0         0   n/a      n/a            3  n/a
 1/1/13 On      On          3321      5742   2P-IEEE  Class 2        3  n/a
 1/1/14 On      Off            0         0   n/a      n/a            3  n/a
 1/1/15 On      Off            0         0   n/a      n/a            3  n/a
 1/1/16 On      Off            0         0   n/a      n/a            3  n/a
 1/1/17 On      Off            0         0   n/a      n/a            3  n/a
 1/1/18 On      Off            0         0   n/a      n/a            3  n/a
 1/1/19 On      On          3207      5742   2P-IEEE  Class 2        3  n/a
 1/1/20 On      Off            0         0   n/a      n/a            3  n/a
 1/1/21 On      Off            0         0   n/a      n/a            3  n/a
 1/1/22 On      On          3560      5742   2P-IEEE  Class 2        3  n/a
 1/1/23 On      Off            0         0   n/a      n/a            3  n/a
 1/1/24 On      On          3338      5200   2P-IEEE  Class 2        3  n/a
 1/1/25 On      Off            0         0   n/a      n/a            3  n/a
 1/1/26 On      Off            0         0   n/a      n/a            3  n/a
 1/1/27 On      Non-PD         0         0   n/a      n/a            3  n/a
 1/1/28 On      Non-PD         0         0   n/a      n/a            3  n/a
 1/1/29 On      Off            0         0   n/a      n/a            3  n/a
 1/1/30 On      Off            0         0   n/a      n/a            3  n/a
 1/1/31 On      Off            0         0   n/a      n/a            3  n/a
 1/1/32 On      Off            0         0   n/a      n/a            3  n/a
 1/1/33 On      Off            0         0   n/a      n/a            3  n/a
 1/1/34 On      Off            0         0   n/a      n/a            3  n/a
 1/1/35 On      Off            0         0   n/a      n/a            3  n/a
 1/1/36 On      Off            0         0   n/a      n/a            3  n/a
 1/1/37 On      Off            0         0   n/a      n/a            3  n/a
 1/1/38 On      Off            0         0   n/a      n/a            3  n/a
 1/1/39 On      Off            0         0   n/a      n/a            3  n/a
 1/1/40 On      Off            0         0   n/a      n/a            3  n/a
 1/1/41 On      Off            0         0   n/a      n/a            3  n/a
 1/1/42 On      Off            0         0   n/a      n/a            3  n/a
 1/1/43 On      Off            0         0   n/a      n/a            3  n/a
 1/1/44 On      Off            0         0   n/a      n/a            3  n/a
 1/1/45 On      Off            0         0   n/a      n/a            3  n/a
 1/1/46 On      Off            0         0   n/a      n/a            3  n/a
 1/1/47 On      Non-PD         0         0   n/a      n/a            3  n/a
 1/1/48 On      Non-PD         0         0   n/a      n/a            3  n/a
-----------------------------------------------------------------------------
 Total                     19528      33368

Is there anything we can do. We also run 2 icx7150 which have no issues in powering the Unifi AP's.

[BenBeck]

I can't say definitively, but this may be a known issue already investigated by Engineering wherein the Unifi AP is actually not abiding by IEEE standards. Please check the 10010c release notes for a workaround and see if that helps you. If you need additional assistance beyond that, please feel free to open a support case. 

https://support.ruckuswireless.com/software/3917-ruckus-icx-fastiron-10-0-10c-ga-software-release-zi...

[jtuinstra]

So we applied the 10.0.10c firmware and POE stopped working completely. None of the ports are giving POE. We'll open a ticket.