captive portal redirection only works once after the 7150 power on

[elgin_zhu_123]

Hi expert,

we have an issue when it comes to captive portal authenticaion. if it's not the first time authentication after the 7150 power on, the captive portal redirection doesn't work, no matter how many times I flap the port or clear webauth mac. is there anything wrong with my configuration below or is ther any command I should use to clear any status?

btw, my version is 10.1.25T225.

captive-portal cp_ruckus

virtual-ip 140.140.1.1

virtual-port 80

login-page /guest/ruckus_cppm.php

!

vlan 112 by port

tagged ethe 1/1/4

management-vlan

default-gateway 140.140.8.1 1

!

vlan 113 by port

tagged ethe 1/1/4

untagged ethe 1/1/11 ethe 1/1/14

webauth

captive-portal profile cp_clearpass

block duration 10

auth-mode captive-portal

no secure-login

trust-port ethernet 1/1/4

enable

!

webauth-redirect-address http://140.140.1.1/guest/ruckus_cppm.php

!

aaa authentication web-server default radius

aaa authentication dot1x default radius

aaa authorization coa enable

aaa accounting dot1x default start-stop radius

aaa accounting mac-auth default start-stop radius

!

radius-server host 140.140.1.1 auth-port 1812 acct-port 1813 default key 2 $VWk9Pz1u web-auth

!

web-management https

[MariaC862]

Hi!

So this config used to work but if the unit is reloaded then it might not work, is that correct?

Could you please share the ouput of #show version, the one you shared is not the version number.

Thank you.

[elgin_zhu_123]

Hi Maria,

thanks for your reply. here's the show version:

Copyright (c) Ruckus Networks, Inc. All rights reserved. UNIT 1: compiled on Aug 26 2022 at 01:20:24 labeled as SPS08095h (31457280 bytes) from Primary SPS08095h.bin (UFI) SW: Version 08.0.95hT211 Compressed Primary Boot Code size = 786944, Version:10.1.25T225 (mnz10125) Compiled on Mon Aug 8 19:58:28 2022 HW: Stackable ICX7150-24-POE ========================================================================== UNIT 1: SL 1: ICX7150-24P-4X1G POE 24-port Management Module Serial #:FEA3215U0CD Software Package: BASE_SOFT_PACKAGE Current License: 4X1G P-ASIC 0: type B160, rev 11 Chip BCM56160_B0 ========================================================================== UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module ========================================================================== UNIT 1: SL 3: ICX7150-4X10GF 4-port 40G Module ========================================================================== 1000 MHz ARM processor ARMv7 88 MHz bus 8 MB boot flash memory 2 GB code flash memory 1 GB DRAM STACKID 1 system uptime is 27 minute(s) 44 second(s) The system started at 02:01:55 GMT+08 Tue Aug 30 2022.

BTW, what do you mean by unit reload ? atually, 7150 captive portal redirection might not work anytime after several authentications, only reload can rescure it.

[MariaC862]

Thank you for providing the logs.

The current version is not known to have issues similar to the symptoms you've described. The fact that the captive portal authentication works for some time after a reload suggests that the configuration is likely not the problem.

I recommend a more in-depth investigation. Please open a support ticket with our Technical Assistance Center (TAC) using the following contact link: https://support.ruckuswireless.com/contact-us