Ruckus ICX 7150 48p Switch - Reset Not Working

[mirrorturtle]

Hi all, I am troubleshooting an ICX 7150 switch. I mis-configured it and would like to factory reset.

I have attempted to do this via CLI but for some reason it will not let me login using any of the user accounts created - the passwords were copy and pasted so I have no idea how they don't work, but nonetheless, none of them are working. 

This means I have to hard reset the device, but that is not working either. I have tried the steps below:

- Remove power from the switch.

- Press and hold the Reset button while applying power to the switch.

- After all the system LEDs flash amber, release the Reset button.

Please advise on how I can get this device back to a factory state so I can configure from a clean startup.

[Mayank · Accepted solution]

Hi mirrorturtle ,

Thank you for posting you query !!!

I understand that in ICX 7150 you would like to factory reset . But via CLI it wont let you login and you have tried the steps for hard rest the switch but no luck.

I have a question for you here :

>Did you use any pin to press the rest button if not can you please try the rest method which I have mentioned below.

>What was the firmware version you are using.

Could you please try to follow the below steps for hard rest :

Steps for Factory reset using reset button on supported models:
======================================================
0. In uboot prompt set the 'bootdelay' env to more seconds for easy testing, eg: setenv bootdelay 20
1. Power OFF the box.
2. Press the 'reset' button in the box using any pin and to be hold without releasing.
3. Power ON the box.
4. In few seconds, all Status Mode LEDs will be flashing in Amber(orange) colour.
5. After that flashing, after 2 seconds, now release the pin from reset button.
6. Check is factory reset happening in the box.

For Hard rest you can also refer the below link for your reference :

https://youtu.be/wc5Qcv17w-Q

For Password recovery you can use the below link for your reference:

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-recover-from-a-lost-password-ICX-swi....

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/ICX-keeps-asking-for-password-even-after-pa...

For password recovery you can also watch below video link for your reference :

https://youtu.be/KntGPSvL7nw

Note: Once the password is recovered you can perform the factory reset via cli by using the below command :

erase system factory-default

please refer the below link for you reference :

https://docs.commscope.com/bundle/icx7250-installguide/page/GUID-004A2DA3-2A82-42BA-B59C-5EA2C0718CB...

Please let us know how it goes.

Note: Could you please confirm us if you are from Lennar homes.

Moving Forward If this issue is not resolved , Please log a ticket with the below link so that we will help you further.

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

[mirrorturtle]

thank you, the password recovery and factory reset from boot mode worked perfectly!

for some reason, I could not get the reset button to work despite following the instructions

[Mayank]

Hi mirrorturtle,

Glad to know that the password recovery and factory reset from boot mode worked perfectly.

If the reset button is not working despite following the instructions, Could you confirm for us if only on this particular unit reset button is not working or any other unit also in which reset button is not working?

If only this particular unit reset button is not working then I suspect this to be a hardware issue.

Moving Forward If this issue is not resolved, Please log a ticket with the below link so that we can help you process RMA

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

[Chandini]

Hi Mirrorturtle

Thank you for reaching us

I would suggest you to 1st gain access to the switch using the Password recovery link mentioned in previous post.

Also could you please let us know if you have access to console of the switch ? To try the above mentioned password recovery you would need console access. 

Password recovery would also depend on the firmware version you are running , For 9010 and above version there a simple added procedure to reset from OS> mode. Password recovery process from ICX7150_boot> mode applies to both 9010 and 8090 and above versions.

With regard to reset button 

• When you press reset button are you able to notice the switch reload or does it remain up and do you have to manually remove power to reboot the switch ?

Thanks