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You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Router not working due to power outage

Jon
New Contributor

‎09-10-2023 07:16 PM

I have no internet this sucks.  How do I get help. 

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Nidhi
RUCKUS Team Member

‎09-10-2023 10:25 PM

Hello Jon,

Greetings from Ruckus!

We understand since power outage you do not have internet access. Could you please help us below:
1)Switch model and firmware ?
2)Is there any amber light indication on switch? You can share the picture of front panel and share it with us?
3)Are you able to take console access to the switch:
How to console to the switch:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Incase the switch is completely down, with no access through console as well. You can use below link to log a ticket:
https://support.ruckuswireless.com/contact-us

Thanks,

Nidhi

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