Info: Device Key or Cert file is not available

[imcobra]

My ICX7150-C12P has been working flawlessly, and powering my CCTV around my premises. However, today, my cameras went offline as well as my APs, and my serial connected to the switch populates with Info: Device Key or Cert file is not available over and over, every 2 seconds. I tried reloading and using the webportal, to no avail. Please advise! Thank you 

[Mayank]

Hi imcobra,

Thank you for posting you query !!!

I understand that ICX7150-C12P is not working and you are geeting error Info: Device Key or Cert file is not available in
every 2 second.

I have a question for you here :

Are you able to run any commands while on console? Or this error is constant making it really difficult (or impossible) to type any commands on it?

If you are able to type any commands I would appreciate the following

show version
show flash
dm verify-device-certs

Mostly in this kind of error we would  do RMA, While typing dm verify-device-certs if you get the below error:

Verifying TPM files ...
Failed: Check TCSD_PS Files

Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

Note: Please confirm us if you are from Lennar homes

I hope this information helps you

Please feel free to leave us a message if any concerns

[imcobra]

Hi, 

I will try the commands you mentioned when I return to the property this afternoon. When I was trying to type on the console, it was a fight to get a command out before it was repopulated with the Device Key or the Cert file was not available over and over.

I know I'm on version:  UNIT 1: compiled on Apr 11 2023 at 00:06:30 labeled as SPS08095j
(31457280 bytes) from Primary SPS08095j.bin (UFI)
SW: Version 08.0.95jT211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022 

I will get you the information from the other commands later today. Thank you

[Mayank]

Hi imcobra,

Thank you for the update.

It looks like we need to replace the Switch.

Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

Note: Please confirm us if you are from Lennar homes

I hope this information helps you

Please feel free to leave us a message if any concerns

Thanks

[imcobra]

Here is the info from the commands you requested: 

Info: Device Key or Cert file is not available

  Copyright (c) Ruckus Networks, Inc. All rights reserved.

    UNIT 1: compiled on Apr 11 2023 at 00:06:30 labeled as SPS08095j

      (31457280 bytes) from Primary SPS08095j.bin (UFI)

        SW: Version 08.0.95jT211

      Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)

       Compiled on Tue Nov 29 12:43:26 2022

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module

      Serial  #:#########

      Software Package: BASE_SOFT_PACKAGE   

      Current License: 2X10GR 

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

    8 MB boot flash memory

    2 GB code flash memory

    1 GB DRAM

STACKID 1  system uptime is 10 hour(s) 8 minute(s) 5 second(s)    

The system started at 00:06:39 GMT+00 Tue Apr 11 2023

The system : started=cold start   

Stack unit 1:

  NAND Type: Micron NAND 2GiB (x 1)

  Compressed Pri Code size = 31457280, Version:08.0.95jT211 (SPS08095j.bin)

  Compressed Sec Code size = 31457280, Version:08.0.95jT211 (SPS08095j.bin)

  Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)

  Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)

  Code Flash Free Space = 1069690880

a

Commencing sanity check for device certs ...

Verifying TPM files ...

Failed: Check TCSD_PS Files

The switch was from my former Lennar home. How do I proceed with replacement? Thank you