ICX7150-C12P Stuck on “Writing Shmoo values into flash”

[Bstevenson]

Hi, my ICX7150-C12P switch has failed and is stuck at boot showing “Writing Shmoo values into flash…” in the console output. I have tried all recommended recovery steps including power cycles, holding reset, TFTP recovery, and serial connection with no success. The unit never fully boots and remains stuck. I understand this is a known hardware failure.

Can you please assist me in getting an RMA or replacement? I have attached a photo of the console output and can provide serial number or any other info needed.

Thank you!

[Bstevenson]

 

[Bstevenson]

 

[Imran_ruckus]

Hi @Bstevenson 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode, and you are trying the Software Recovery process.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please try the Software Recovery process on a Windows Laptop/PC?

Additionally, please share a Picture showing the Software Recovery cable connections between the Switch and the laptop.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Bstevenson]

My friend who is a network engineer tried on his windows pc for 5 hours the day before yesterday 😕