04-16-2024 02:20 AM
hi guys
need help as my icx 7550 is boot looping
04-16-2024 03:32 AM - edited 04-16-2024 05:52 AM
Hi Vigo ,
Thank you for posting you query !!!
I understand that your ICX 7550 is in boot loop.
Did you try to boot the ICX from primary and secondary image from service service os try to boot the primary or secondary partition like this: boot_primary or boot_secondary. If not can you give it a try . And also make sure you are running with 2 fans on icx 7550
Have you tried to recover the unit via software recovery method as shown in the below link, If not can you give it a try.
You can also refer the below link for your reference for the software recovery:
If software recovery wont help then next step will be RMA of the unit.
Moving Forward If this issue is not resolved , Please log a ticket with the below link so that we will help you to process RMA
https://support.ruckuswireless.com/contact-us
I hope this information helps you
Please feel free to leave us a message if any concerns
Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.
Thanks
04-17-2024 02:22 AM
Hi Vigo
Thank you for reaching us.
Thanks