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ICX 7150-c12P no communication

vjeanpies
New Contributor

‎01-09-2025 08:27 AM

I have 2 Switches SN:FEK3849Q4P4 /SN: FEK3834SOYP

The switches do not communicate through Serial /Telnet or any other connections.  one switch all lights stay one the other I have Diag lights on.   i have tried resetting to defaults on both switches without luck also one switch has a biuzzing noise coming from it, i am aware of lifetime warranty for hardware defects and i belive that these switches fall under those categories

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1 REPLY 1

MariaC862
Moderator
Moderator

‎01-13-2025 10:10 AM

Hello!

Please make sure the serial cable is a known-good cable, and confirm if its properly recognized, as sometimes is needed to download and install the drivers. Here to download the drivers.

If the issue persists, I recommend contacting our support team to open a ticket, if an RMA is needed they will guide you through it.

Thanks!

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