The Roaming not work, and users disconnect constantly even not move around.

[javier_sanchez_]

I have a network with 16 AP (10 R500 and 6 R300) and a 1200 controller,2 SSID with WPA/AES and i need use a softphone but i have the next issue with some users:
All the Iphone ́s was disconnect constantly
An a Samsung Note 4 lost wifi signal and block the wifi networks when it moves of a R500 to a R300 (We need to turn on and off the airplane mode to resolve the issue)
More than 10 users with laptops HP and wireless card ralink rt3290 can not connect with the network (i upgrade the drivers and some laptops can connect now but the navigation on the net was terrible slow)
When i walk through the office and change of one AP to another and if i am in a call this ends, and the use of softphone it is very important in this project.

I hope anyone can help me.

[bill_burns_6069]

I stand corrected.
(which makes the "wall switch" APs the only non-beamforming Ruckus APs...)

What do you think explains the repeatable difficulty in roaming from an R500 to an R300 then?
Maybe the beamflex gain on an R500 is much greater than that of an R300?

..or just something specific to Javier's environment?

[javier_sanchez_]

Thanks for all your answers actually the environment it's very complicated i have 45 Aps neighbours, the materials of construction included Glass, concrete, stone, metal, and on the VIP areas a lot of wood (real wood, cedro).The iphone issues occurs on the 2 sides on R500 to R300, right now i change my settings for a Ruckus peticion and now i feel the network works better.
I put the smart-roam on 3, and i check the power of all my APs do not have more power of overlapping than 30 to 40 %.

My frecuency works on 2.4 on 20 Mhz and 5.0 auto.

I comment any changes or result.

Kind Regards.

[bill_burns_6069]

Glad to hear things are working better.

Having 45 "foreign" APs competing w/ your 16 sounds pretty severe.

I'm not sure what "on the 2 sides on R500 to R300" means. or "peticion".

Your VIP areas sound less obstructed.

Concrete, stone and metal are more of an issue when they're in interior locations, as opposed to exterior walls. (and assuming you're mostly concerned w/ indoor coverage)

[javier_sanchez_]

yes i only use indoor and i try to say the problem subsist on the 2 models of AP.