The Roaming not work, and users disconnect constantly even not move around.

[javier_sanchez_]

I have a network with 16 AP (10 R500 and 6 R300) and a 1200 controller,2 SSID with WPA/AES and i need use a softphone but i have the next issue with some users:
All the Iphone ́s was disconnect constantly
An a Samsung Note 4 lost wifi signal and block the wifi networks when it moves of a R500 to a R300 (We need to turn on and off the airplane mode to resolve the issue)
More than 10 users with laptops HP and wireless card ralink rt3290 can not connect with the network (i upgrade the drivers and some laptops can connect now but the navigation on the net was terrible slow)
When i walk through the office and change of one AP to another and if i am in a call this ends, and the use of softphone it is very important in this project.

I hope anyone can help me.

[michael_brado]

Thsse are highest/extreme case settings Sean, maybe ok for your density.  Typically, keep Smartroam <= 3, bss-minrate <= 12.

[john_d]

Yeah, I guess for a stadium those numbers make sense, but in a lower density office setting I can't imagine using settings like that. Even SmartRoam set to 2 occasionally kicks clients that are doing fine, at 3 it gets to the point where it can be noticeable.

I've also noticed that a good deal of smart phones seem to use either weak or variable transmit power and form this situation where the AP sees the RSSI as 5 or 6 but the client seems  to have no issue SpeedFlexing at 100+ down, 50+ up. Those guys would get kicked even at a roam factor of 2, which seems overkill unless it's a high density setting.

[seanmuir]

It all comes down to cell overlap and network design.

The way I look at it nobody designs networks these days to accommodate 12Mbps rate (4dB SNR), so why waste your airtime broadcasting those rates.

Just my opinion though 🙂

[javier_sanchez_]

Thanks for your help, i actually upgrade the system to 9.12 and works better, now i try with the Min rate and comment my results.

Kind regards

[bill_burns_6069]

'though this post recommends smartroam and smartroam may not be an appropriate solution for you, there may be other things about it that help...
https://forums.ruckuswireless.com/ruckuswireless/topics/best-practice-configs-for-a-high-density-dep...