SmartZone - Access Points are not joining the Default Zone, they are online, but dashboard info is not refreshing

[bart_p_izj2rmjl]

Hi All,

I am struggling with getting APs connected to the SmartZone, I can see them connected, but their data for example Management VLAN is N/A, Provision Stage N/A, and what is very interesting Last Seen date is always the same as Registered On, which indicate that AP is able to join the scg and then after getting the newest config it drops at some point. I tried different AP models. I did set factory from AP cli then I quickly removed it from SZ GUI and I could see the same behavior. I tried to provision it with csv file as always - did not help.

I am able to see all the things in Events section when AP highlighted in dashboard, so why the the rest of the data is not visible in it?

This is what I see:

AP MAC

AP Name

Description

Status

IP Address

Model

Zone

AP Group

External IP:Port

AP Firmware

Serial

Configuration Status

Last Seen

Location

Administrative State

Registration State

Provision Method

Provision Stage

Registered On

Management VLAN

28:B3:71:22:AF:XX

RuckusAP

N/A

Online

10.222.63.219

H320

N/A

Room

10.222.63.219:50709

5.1.0.0.595

1.92E+11

Up-to-date

17/05/2021 17:31

Unlocked

Approved

Discovered

N/A

17/05/2021 17:31

N/A

Cluster made of two SZ-100
FW ver 5.2.2.0.317
AP ver 5.1.0.0.595

If I try to reboot AP via WEBgui it says: 'Unable to reboot the AP. Reason: Failed to execute command on AP !.'

CSV template

AP Mac Address

Zone Name

Model

AP Name

Description

Location

GPS Coordinates

Logon ID

Password

Administrative State

IP Address

Network Mask

Gateway

Primary DNS

Secondary DNS

Serial Number

IPv6 Address

IPv6 Gateway

IPv6 Primary DNS

IPv6 Secondary DNS

28:B3:71:22:AF:XX

Default Zone

H320

APtest

Desc1

Location1

admin

pass

1.92E+11

I can ping APs from my GW, from both SZs, 
communication works fine, there are no blocking rules set, it is connected on the same vlan, on SZ VLAN 1 should work at this stage of installation, I will change it later to tagged one.

I have log file from this AP if needed, Also I can send any API to the SmartZones, as I have Postman configured for this purpose already.

Please share your thoughts, I have spent some nights on this issue, I have no more time I guess...

[syamantakomer]

If problem continues, please open a support case and support should be able to help and troubleshoot further.

[bart_p_izj2rmjl]

Hi Syamantak,

I have sorted it out, the issue was related to AP signatures for this version. This helped me find the issue. I did factory reset on one SZ, and I have noticed this. 

ALL APs connected now as they should 

[syamantakomer]

Hi Bart,

Yes, you cannot upgrade the AP zone if compatible application signature packet is not installed on controller.

For 5.2.2,  you need 1-470-1 application signature version.

https://support.ruckuswireless.com/software_terms_and_conditions/2820-smartzone-5-2-2-0-317-gd-sigpa... 

Good to know that you were able to fix it.