05-17-2021 10:07 AM
I am struggling with getting APs connected to the SmartZone, I can see them connected, but their data for example Management VLAN is N/A, Provision Stage N/A, and what is very interesting Last Seen date is always the same as Registered On, which indicate that AP is able to join the scg and then after getting the newest config it drops at some point. I tried different AP models. I did set factory from AP cli then I quickly removed it from SZ GUI and I could see the same behavior. I tried to provision it with csv file as always - did not help.
I am able to see all the things in Events section when AP highlighted in dashboard, so why the the rest of the data is not visible in it?
This is what I see:
|AP MAC||AP Name||Description||Status||IP Address||Model||Zone||AP Group||External IP:Port||AP Firmware||Serial||Configuration Status||Last Seen||Location||Administrative State||Registration State||Provision Method||Provision Stage||Registered On||Management VLAN|
|28:B3:71:22:AF:XX||RuckusAP||N/A||Online||10.222.63.219||H320||N/A||Room||10.222.63.219:50709||126.96.36.199.595||1.92E+11||Up-to-date||17/05/2021 17:31||Unlocked||Approved||Discovered||N/A||17/05/2021 17:31||N/A|
Cluster made of two SZ-100
FW ver 188.8.131.52.317
AP ver 184.108.40.206.595
If I try to reboot AP via WEBgui it says: 'Unable to reboot the AP. Reason: Failed to execute command on AP !.'
|AP Mac Address||Zone Name||Model||AP Name||Description||Location||GPS Coordinates||Logon ID||Password||Administrative State||IP Address||Network Mask||Gateway||Primary DNS||Secondary DNS||Serial Number||IPv6 Address||IPv6 Gateway||IPv6 Primary DNS||IPv6 Secondary DNS|
05-17-2021 02:38 PM
If problem continues, please open a support case and support should be able to help and troubleshoot further.
05-20-2021 07:55 AM
I have sorted it out, the issue was related to AP signatures for this version. This helped me find the issue. I did factory reset on one SZ, and I have noticed this.
ALL APs connected now as they should
05-20-2021 08:01 AM
Yes, you cannot upgrade the AP zone if compatible application signature packet is not installed on controller.
For 5.2.2, you need 1-470-1 application signature version.
Good to know that you were able to fix it.